At some point, we’ve all offered to help a friend or family member remotely with a technological issue through phone or video chat. Some of us are even the folks people turn to first when they’re having technical difficulties with their gadgets.
But anyone who has done this more than once knows how challenging it can be to communicate the problem and the procedures necessary to diagnose it over the phone. Tools for remote control and assistance, such as AirDroid Remote Support, become useful in such situations.
With AirDroid distant Support, you can view distant problems in real time and provide clear advice on how to fix them, saving both of you valuable time. Businesses can use it to aid in providing IT support to customers and distant workers.
Let’s get in and take a closer look at AirDroid Remote Support.
How Does AirDroid Remote Assistance Work?
AirDroid Remote Support is an all-inclusive remote support solution that lets you connect to a friend’s, family member’s, or complete stranger’s smartphone and offer remote assistance in fixing technical issues.
It can be used for business or pleasure.
Functions of AirDroid’s Remote Control
As a remote support tool, AirDroid Remote Support provides you with a number of options that make it simple to diagnose issues and provide workarounds. Here is a rundown of everything you need to know about AirDroid Remote Support for People and Businesses:
Use the exclusive 9-digit code to quickly link up with the remote.
Watching the other person’s screen in real time makes it much simpler to diagnose the issue.
Use your mobile smartphone to demonstrate on-screen motions on the associated device. Exclusive to the Android platform.
If the on-screen motions option doesn’t work, you can always take direct control of the remote device.
To improve your communication with another person, try using a variety of channels, such as texting, voicemail, and phone calls.
If you’re having trouble getting a handle on the scenario at hand, a live feed from the scene might be the ticket. Not just the mobile device, but any piece of equipment, can be remotely serviced using this method.
Get remote help through a terminal even if no one is using the device receiving it.
Help the customer fix real-world devices and equipment by connecting to their camera and superimposing 3D markings on top of them.
Remote Help for Individuals with AirDroid
AirDroid’s AirDroid Remote Support Personal is designed for individuals who want to help others with their mobile device issues via mobile-to-mobile remote assistance.
As a mobile-to-mobile remote control solution, AirDroid Remote Support is compatible with both Android and iOS and can be obtained from the respective app stores.
Business Remote Help from AirDroid
Businesses can benefit from AirDroid’s remote support services with the help of AirDroid Remote Support for Business. It’s an expanded version of AirDroid Remote Support Personal, designed to aid companies in providing remote support to customers or remote staff so that they can fix software or hardware issues.
AirDroid Remote Support for Business uses a desktop client instead of a mobile app. This is due to the fact that providing remote assistance using a PC is more practical on a wide scale and comes with a plethora of extra capabilities to aid in troubleshooting.
Just how does AirDroid’s remote assistance function?
Through Remote Assistance via AirDroid AirMirror and AirDroid Remote Support are two apps you’ll need on your own device to perform remote troubleshooting. If you’re the supporter or the supported, you’ll need to download the appropriate app.
The AirMirror app must be downloaded and run on the smartphone used by the supporter (the person providing assistance with troubleshooting). It’s a free app that equips you with everything you need to offer remote support to the other gadget.
In the meantime, have the person you’re helping download and use the AirDroid Remote Support software on their own device. The use of AirDroid Remote Support facilitates this connection. You can see what’s wrong with the linked device, learn about the issue, and suggest a remedy through a variety of available channels.
After doing so, have the person being supported provide you with the 9-digit code that appears in AirDroid Remote Support. You can now connect to the other gadget by entering this code into the AirMirror app on your phone.
However, in order for businesses to provide remote help to their customers, employees, or business partners, they will need to download the AirDroid Business app onto a compatible smartphone.
Cost of AirDroid Remote Maintenance
There is a price difference between AirDroid’s Personal and Business Remote Support plans. AirDroid Remote Support for Individuals is available for $2.49 per month. AirDroid Remote Support for Business, on the other hand, is available to businesses on a per-seat basis for a price of $199 per seat per year.
Provide Painless Remote Support for People Struggling With Technology
When talking about remote access and administration apps for mobile devices, many people mention AirDroid. This is expanded upon by AirDroid Remote Support, which allows individuals and organizations to provide remote support to their staff and customers and aid in the resolution of issues remotely.
While there are other remote desktop and mobile management tools available online, AirDroid Remote Support’s combination of user-friendliness, security, and convenience makes it the best option for managing and assisting with Android devices remotely.